Constance Hotels, Resorts and Golf | Annual Report 2023

22

Strategic Insights

Constance Hotels Services Limited

Annual Report 2023

23

Strategic Insights

Constance Hotels Services Limited

Annual Report 2023

Our Value

Creation Model

VALUE OUT

VALUE IN

Outcomes in 2023 by Type of Stakeholders

Target Capital Output

Capital Input

Employees

Financial

Financial

- Average employee engagement score of 87.93%. - Average annual training hours of 49.7 per team member. - Quarterly activities to enhance employee experience: Thank You Week, Generosity Challenge, Brand Week, and Knowvember.

- Increased revenue & profitability - Debt reduction - Optimised allocation of financial resources - Expansion of our regional footprint - Equitable shareholder return

Equity and debt capital enable us to finance our operations and execute our growth strategy.

Governance and Risk Management Framework

Intellectual

Intellectual

- Reinforced brand equity & awareness - Enhanced guest satisfaction and loyalty - Expanded hotel management portfolio

We leverage our expertise and know-how in human scale luxury hospitality management, our brands and our strong corporate culture to develop unique offerings.

Shareholders and Investors

- EBITDA Margin of 27%, Debt-to-Equity of 0.82, Basic and diluted earnings per share of MUR 2.58, NAV per Share of MUR 44.62, and Return on Total Equity of 5.50%.

Asset-Light Growth Strategy

Human

Guests

Human

Through their competencies, expertise and dedication, our team members contribute in providing fresh and memorable experiences to our guests.

- Score of 96.3% on the Global Review Index (ReviewPro). - Overall guest satisfaction score of 90.1%. - 41 awards and accolades.

- High level of employee engagement - High employee retention rate - Strong employer reputation - Training & development

Communities and Society

Natural and Social

Natural and Social

- Responsible business practices. - Various initiatives to preserve the biodiversity of the territories in which the Constance Hotels Group operate. - 13 NGOs sponsored by Fondation Constance. - 139 CSR initiatives at property level.

We are committed to positively contributing to biodiversity conservation, cultural heritage preservation and community development in the regions where we operate, and we actively engage with our stakeholders.

- Sustainable & ethical growth - Positive community developments - Reduced carbon footprint - Engaged stakeholders