Constance Hotels, Resorts and Golf | Annual Report 2023

52

Sustainability Report

Constance Hotels Services Limited

Annual Report 2023

53

Sustainability Report

Constance Hotels Services Limited

Annual Report 2023

Our People and Health & Safety

Our People and Health & Safety

5. OUR PEOPLE AND HEALTH & SAFETY (continued)

5. OUR PEOPLE AND HEALTH & SAFETY (continued)

5.1 Our People (continued)

5.2 Health & Safety

Constance Hotels, Resorts & Golf is committed to maintaining and continually improving its Health & Safety (H&S) standards across all its operations. We aim to complement local legislations and requirements through the following four spheres of H&S performance, binding all our stakeholders to incorporate them into their daily operations.

Our Team Profile in 2023

3,126

46

TEAM MEMBERS

NATIONALITIES

01

02

03

04

Compliance

Risk Management

Competence & Training

Consultation & Communication

TEAM MEMBER BY COUNTRY OF OPERATION

% OF LOCAL TEAM MEMBERS

Each unit, in consultation with the Sustainability Committee representatives, establishes and reviews appropriate standard of procedures, as and when required, to ensure the H&S of all team members, service providers, guests and any other stakeholder groups with whom they are involved.

Each unit ensures active monitoring of risks and unsafe conditions through regular worksite inspections, risk assessments, timely reporting of incidents, adherence

Each unit ensures that all team members are provided with the adequate information, instructions, and job-specific training. Team members receive refresher training on workplace safety rules and emergency management on a yearly basis and upon unsafe acts/behaviours or following the occurrence of a work related incident.

We actively engage with all stakeholders to assist in the evaluation of the effectiveness of the H&S programme and to promote awareness and co-worker participation.

Mauritius Seychelles Maldives Madagascar

1,292 1,209

518

95

Local

68.8%

31.2%

France

3 3 3 3

Expatriate

Germany

Italy UK

to safety rules and health surveillance

programmes. These are essential management

tools to establish an effective H&S framework.

% OF LOCAL & EXPATRIATE TEAM MEMBERS BY HOTEL/ENTITY

98.7%

98.0%

42.6%

46.2% 49.1% 97.8% 99.5% 95.6% 100%

Our H&S related operations were greatly impacted by the COVID-19 pandemic, posing enormous challenges to the business in general as national and regional authorities responded with a wide range of measures. These measures varied significantly in terms of time and geography, depending on outbreak patterns. The positive growth of our Performance Management System, recorded in past years, was likewise impacted during the COVID-19 period. However, our incident reporting contributed to the upholding of our safety and health culture among team members, who continued to promptly report any safety concern and incident. These reports are followed by thorough investigations aimed at understanding the root causes to implement the necessary preventive measures. Through this robust system, we have not only been able to reduce the number of injury cases by nearly 54% but also improved the number of near-miss reporting by 9%. In 2023, the Sustainability Team aimed at protecting the health and well-being of all team members whilst supporting the continuity of our services for our guests. We recorded a 6% improvement in risk closures in 10% less time, compared with the year 2022. Our commitment to prioritising health and safety not only ensures the well-being of our team members and fosters a positive work environment that contributes to overall operational excellence but is also aligned with international standards. This reflects our dedication to providing a secure and supportive workplace.

33.1%

2019 2022 2023

Constance Prince Maurice

Constance Belle Mare Plage

Constance Halaveli, Maldives

Constance Moofushi, Maldives

Constance Lemuria, Seychelles

Constance Ephelia, Seychelles

Constance Tsarabanjina, Madagascar

C Mauritius - Palmar

Constance Hospitality Training Centre Ltd

Constance Hospitality Management Limited

Time taken to close non conformities (number of days)

57

59

52

Local

Expatriate

TEAM MEMBER BY JOB LEVEL

TEAM MEMBER BY AGE GROUP

GENDER DISTRIBUTION

Lost Day Injury Frequency Rate (number of occupational injuries per one million working hours) H&S Training Completion (% of participants)

2.7%

1.8%

3.6%

4.03% 4.19% 2.67%

14.0%

27.6% 25.1%

69.5%

30.5%

79.7%

45.5%

77% 79% 89%

Junior

Supervisor

45-60 18-30

31-45

Male

Executive

Head of Department

>60

Female