Constance Hotels, Resorts and Golf | Annual Report 2023

60

Sustainability Report

Constance Hotels Services Limited

Annual Report 2023

61

Sustainability Report

Constance Hotels Services Limited

Annual Report 2023

The Way Forward

7. The Way Forward

In 2023, progress against our Corporate Social Responsibility objectives continued to be made, involving 139 activities that engaged directly with more than 6,500 stakeholders, including guests. These initiatives addressed all 17 goals and were aligned with the Sustainable Development Goals in an effort to visualise our contribution towards their achievement and, in turn, inform our long-term strategy.

Sustainability Management Plan Pillar

Indicator/Lever

2024 Target

Employee Satisfaction Score

≥ 80%

Workforce Development & Human Rights

Average Training Hours per Team Member

≥ 30 hours per year

TRUE PEOPLE

Operational Health & Safety

Overall OHS Performance

≥ 80%

Supply Chain Engagement

≥ 80% of our supply chain

Stakeholder Engagement

CSR Direct Beneficiaries

≥ 2,000 individuals

Increase in funding of restoration projects

+15%

Biodiversity

TRUE PLACES

Energy

Reduction in Greenhouse Gas Emissions

-15%

Waste Management

Reduction in Waste-to-landfill per Room Night

-15%

Corporate Governance

Status of Compliance to Structures and Systems

100%

TRUE SERVICE

Quality Standards

Secured Guests Score

≥ 65%

Overall Guest Satisfaction Score

≥ 86%

TRUE EXPERIENCES

Customer Satisfaction

Emotions Score

≥ 90%