Constance Hotels Services Limited | Annual Report 2025

ANNUAL REPORT 2025

29

Our People

balanced economic, social and environmental norms established by international organisations. Your Company continues to contribute to biodiversity conservation, cultural heritage preservation and community development, as detailed in this Annual Report. As a consequence, the Board is confident that, with the strong foundation already laid, the Company is well placed to meet the new reporting requirements of the Climate Change Reporting Guidelines for Mauritius, which align the climate reporting framework with the International Financial Reporting Standards.

The development of Constance Private Residences was also initiated, underscoring the Company’s intention to extend its offering through a resort-residential model aligned with its positioning, and designed for owners seeking quality and service excellence within a luxury resort environment. Our commitment to quality of service was once again reflected in our guest satisfaction indicators and in our scores on the ReviewPro Global Review Index (GRI). Constance Hotels & Resorts ranked fourth among 24 small luxury hotel chains worldwide based on GRI performance. This consistent focus on quality and guest satisfaction is central to our value creation, supporting guest loyalty, repeat business, and the long-term strength of CHSL. 2025 also marked an important milestone for your Company, with the 50th anniversary of the opening of its first property in Mauritius. Over five decades, CHSL has progressively expanded its footprint across the Indian Ocean and established itself as a recognised operator in luxury hospitality. This anniversary reflects the long-term vision, commitment and dedication of the generations of employees, management teams and partners who have contributed to the Company’s development. It stands not only as a recognition of the journey accomplished, but also as a foundation for the continued pursuit of sustainable growth and value creation. Against an ever-changing global backdrop and market challenges, strong governance is fundamental to the success of our business, as is the ability to stay agile and move at pace, while retaining focus on our long-term objectives. Your Board is fully committed to pursuing and enhancing the Company’s Sustainability Strategy, which is fully aligned with the environment in which it operates, the guests it serves and the communities it supports, not only through the application of good corporate governance and best business practices, but also through the empowerment of its people and integration of its operations within well A Milestone Year Responsible Business

On behalf of the Board, I wish to congratulate and thank the Leadership Team, both at Group and Company levels, for delivering another successful performance. As always, this accomplishment is the result of the discernment, commitment and passion for hospitality of our talented and dedicated team members, who bring our brands to life and ensure our guests’ expectations are not only met but surpassed. This will be my last Annual Report as I step down, later in the year, as Chairman of your Company. I do so with a deep sense of gratitude and reward. Over the years, I have had the privilege of working alongside so many devoted and talented people and being part of CHSL’s journey through periods of growth, challenges and transformation. I am proud of what has been achieved, together, and of the strong foundations that have been laid for the long term sustainability of your Company. I would like to thank my fellow directors, the Executive Team and Team members for their collaboration, professionalism, loyalty and probity; and for consistently upholding the strong culture and values of the Constance Group and for maintaining the highest standards of good governance and best practices. Last but not least, I extend my gratitude to the Company’s Shareholders, Financial partners and other Stakeholders for their unwavering trust, support and long term commitment, especially during the many challenging times we faced. I will leave with confidence in the strong Leadership and in the depth of talent of the exceptional people CHSL has across its diverse markets, and with every expectation that they will ensure the continued growth and prosperity of your Company in the years ahead. Special Acknowledgement

Dividend

For the financial year ended 31 December 2025, your Company paid a dividend of MUR 0.40 per share in June 2025 and a further dividend of MUR 0.50 per share in January 2026, reflecting its solid performance.

Outlook

The leisure travel industry has demonstrated resilience over many decades and is expected to continue to grow in the long-term underpinned by structural drivers such as the inherent desire to travel and rising wealth in emerging markets. However, the operating environment has recently been affected by new geopolitical conflicts in the Middle East, which have already led to disruptions in airspace and airline operations, as well as increased volatility in fuel costs; this will, undoubtedly, influence the travel and hospitality industries in the near term. The situation is being closely monitored, and appropriate measures are being taken to minimise the repercussions on revenue, supply chain, source markets and surging operational costs. Notwithstanding these challenges and uncertainties, your Board remains cautiously optimistic for the short-term. It recognises the importance of continuing to seek new opportunities and focusing on enhancing the Company’s product and service offerings through targeted investment in its properties, people and digital capabilities, whilst maintaining agility and discipline in navigating evolving market conditions.

George J. Dumbell (s) Chairman