Constance Hotels Services Limited | Annual Report 2025

ANNUAL REPORT 2025

35

Our Value Creation Model

VALUE IN

VALUE OUT

Capital Input

Governance and Risk Management Framework

Target Capital Output

Outcomes in 2025 by Type of Stakeholders

Financial

Financial

Employees

Equity and debt capital enable us to finance our operations and execute our growth strategy.

– Increased revenue & profitability – Debt reduction – Optimised allocation of financial resources – Expansion of our regional footprint – Equitable shareholder return

– Average annual training hours of 51.6 per team member – Constance Employee Experience Guidelines. New Constance internal communication platform – Passion Awards, Brand Week, Thank You Week, and the Constance Generosity Challenge

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Intellectual

Intellectual

Shareholders and Investors

We leverage our expertise and know-how in human scale luxury hospitality management, our brands and our strong corporate culture to develop unique offerings.

Asset-Light Growth Strategy

S t r a t e

– Reinforced brand equity & awareness – Enhanced guest satisfaction and loyalty – Expanded hotel management portfolio

– EBITDA Margin of 28%, Debt-to-Equity of 1.17, Basic and diluted earnings per share of MUR 3.65, NAV per Share of MUR 50.59, and Return on Total Equity of 7.49%.

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Human

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Human

Guests

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Through their competencies, expertise and dedication, our team members contribute in providing fresh and memorable experiences to our guests.

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– High level of employee engagement – High employee retention rate – Strong employer reputation – Training & development

– Global Review Index of 95.8 (ReviewPro) for Constance Hotels & Resorts – Overall guest satisfaction score of 90.2% for Constance Hotels & Resorts. – 42 awards and accolades.

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Natural and Social

Natural and Social

Communities and Society

We are committed to positively contributing to biodiversity conservation, cultural heritage preservation and community development in the regions where we operate, and we actively engage with our stakeholders.

– Sustainable & ethical growth – Positive community developments – Reduced carbon footprint – Engaged stakeholders

– Responsible business practices. – Various initiatives to preserve the biodiversity of the territories in which CHSL operates. – 21 NGOs sponsored by Fondation – Constance. – 139 CSR initiatives at property level, with more than 4,700 stakeholders involved.