Constance Hotels Services Limited | Annual Report 2025

ANNUAL REPORT 2025

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CHSL’s Sustainability Framework

1. Our Sustainability Framework 1.1 Our Commitment to Sustainability

Tourism has been contributing positively to economic growth and to the promotion of natural, emotional and physical well being across the world. Yet, the tourism industry has a significant carbon footprint and is particularly vulnerable to climate change, local environmental challenges and community development issues, all of which are critical to the quality of our guests’ experiences. At CHSL, we remain aware of the impact our operations may have on the environment, communities, cultures and economies of the territories where we operate. In this respect, we incorporate the values and principles of sustainable development into our business practices and relationships with our stakeholders, and we continuously strive to refine and share our understanding of sustainability to promote sustainable and responsible tourism. This is achieved by contributing to biodiversity conservation, cultural heritage preservation and community development, while abiding by the local laws and regulations of the countries where we operate.

We therefore commit, over the long term, to:

1.2 Our Approach and Corporate Sustainability Strategy Our sustainability practices are guided by the highest industry standards and internationally recognised principles, as well as by the regulatory frameworks of the countries in which we operate. These include the Global Code of Ethics for Responsible Tourism (GCET), the ILO Guidelines on Decent Work and Socially Responsible Tourism, and the National Code of Corporate Governance for Mauritius (2016). Accordingly, we have developed our Sustainability Management Plan to support management teams in their daily decision-making, by aligning our strategy and operations with the United Nations Sustainable Development Goals (SDGs), which provide an overarching framework for our approach. With sustainability embedded as a core component of the boardroom agenda, we have defined a clear sustainability vision centred on key drivers of long-term growth and value creation: innovation, public trust, guest satisfaction, talent retention, compliance and operational efficiency. In this context, we

have integrated the five dimensions of the SDGs — People, Planet, Prosperity, Peace and Partnership — into our strategy, ‘True by Nature’, which is structured around four pillars: True People, True Places, True Service and True Experiences.

I. Embed sustainable development principles into core business practices throughout our business units.

The SDGs and the 4 Pillars of Our Corporate Sustainability Strategy

II. Understand and respect the needs of our stakeholders, and use our collective influence to drive sustainability within the industry and its stakeholders.

III. Comply with all relevant legislation applicable to the destinations where we operate.

IV. Deliver long-term strategic benefits and shareholder value by maximising the opportunities that sustainable development presents.