Constance Hotels Services Limited | Annual Report 2025

ANNUAL REPORT 2025

63

4.3 C Resorts

2016 - 2025 GSS Scores

Both C Resorts properties delivered solid quality performance in 2025, with C Rodrigues - Mourouk recording stronger progression as it continues to align its quality standards and guest experience with those of C Mauritius. C Mauritius remains a leading performer within its market, consistently ranking among the top ten resorts in Mauritius on major review platforms. C Rodrigues-Mourouk also achieved a strong positioning, ranking first among hotels in Rodrigues, reflecting the successful development of its guest experience proposition. Overall, the performance of both properties reflects a positive trajectory in quality, supported by ongoing efforts to strengthen service consistency, enhance guest engagement and leverage guest feedback to drive continuous improvement.

90.2%

90.1%

90.0%

89.7%

89.6%

88.9%

88.5% 88.6%

88.4%

88.5%

2016

2017

2018

2019

2020

2021

2022

2023

2024

2025