Constance Hotels Services Limited | Annual Report 2025

ANNUAL REPORT 2025

79

6.2 CSR Initiatives at Property Level

Our 2027 Sustainability Improvement Targets

Concurrently with the projects supported by Fondation Constance, CSR initiatives are also undertaken at the level of our properties.

The following targets set out CHSL’s key sustainability improvement objectives for 2027, based on 2025 baseline performance.

These initiatives provide CHSL with a broader opportunity to engage directly with its local stakeholders.

In 2025, progress against our Corporate Social Responsibility objectives continued, with a total of 139 activities delivered, involving the direct engagement of more than 4,700 stakeholders, including guests. These initiatives covered all 17 Sustainable Development Goals (SDGs) and were mapped accordingly to illustrate our contribution to their achievement and inform our long-term strategy.

CRITERIA

UNIT

2027

Principle 1: Environmental Stewardship & Climate Action

1.1 Increase funding of biodiversity and ecosystem projects

% turnover

+3%

1.2 Improve our resource management and efficiency

%

+2%

139 Activities

Principle 2: Innovation for Sustainable Growth

2.1 Sustainability innovations implemented

% turnover

+5%

Principle 3: Guest-Centric Sustainable Experiences

3.1 ReviewPro - Guests' Sustainability Score

%

+2%

Over 4,700 Stakeholders and Guests Engaged

3.2 Voluntary carbon offsetting

%

+3%

3.3 Digital guest engagement

%

+8%

Principle 4: Responsible Sourcing & Ethical Supply Chains

4.1 Supply chain engagement

%

+5%

Covering 17 Sustainable Development Goals

4.2 Reduce our food wastes

%

-7%

4.3 Supply chain circularity

% total purchases

+5%

Principle 5: Integrated Governance & Quality Excellence

Our Common Future

5.1 Maintain all systems and adapt to new requirements

%

+3%

5.2 Maintain an overall performance

%

-1%

Principle 6: Stakeholder Engagement for Shared Value 6.1 Collaborative partnerships for sustainable development

Number of individuals engaged

+3%

6.2 Collaborative partnerships for a vibrant community

% turnover

+2%

Principle 7: Workforce Empowerment, Diversity, and Well-being 7.1 Workforce Empowerment

collected as a management tool to inform strategic choices and operational decision-making, while expanding engagement to include external stakeholders for a more holistic assessment of current and future expectations and needs, our three key priorities for 2027 are: – Promoting a safe and secure working environment (SDG target 8.8) – Significantly reducing waste generation through refusal, reduction, recycling and reuse (SDG targets 6.3, 14.1 and 12.5) – Protecting marine and coastal ecosystems, including their restoration, to strengthen their resilience and support a healthy and productive ocean (SDG target 14.2)

%

+2%

7. Our Common Future

7.2 Diversity

%

+2%

As a responsible business, we believe that we have a responsibility not only to manage our impacts on the economy, society and the environment, but also to lead the way in understanding, improving and innovating for sustainable tourism. Building on these sustainability achievements and commitments, CHSL aims to further advance its sustainability journey – True by Nature.

7.3 Well-being

%

+4%

Principle 8: Occupational Safety & Health

8.1 Maintain a Risk Management efficiency

%

+10%

The 2027 targets are based on 2025 baseline performance and reflect relative improvements against that baseline. Targets are monitored across all properties and consolidated at Group level to track overall progress. Certain indicators are composite measures derived from internal operational metrics forming part of internal performance management processes and are therefore not presented in detail.

As we renew our materiality assessment and use the insights