MONTHLY REPORT MAY 2024

CONCLUSIONS

INSIGHTS - MAY

The management response rate has improved significantly, ensuring that almost all respondable reviews are addressed promptly. 97.4% of reviews have been responded to, with a total of 800 out of 821 respondable reviews being addressed. This is an improvement of +2.4% from the previous period.

The volume of reviews has increased by 22.5%, with major contributions from Booking.com, TripAdvisor, and Google.

Overall sentiment is positive with 93.4% of reviews being positive.

There has been a slight decrease in the Global Review Index by -0.7% , but the overall score remains high at 94.3% .

Response times have improved, particularly on major platforms like Booking.com and TripAdvisor.

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