MONTHLY REPORT OCTOBER 2025

CONCLUSIONS

GUEST SATISFACTION METRICS – OCTOBER 2025

Guest Satisfaction Sentiment improved this month, with strong positive feedback across experience, staff and room comfort. Food & beverage remains the main driver of negative mentions but overall perception continues to strengthen.

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Management Response Response rates stayed high and consistent across platforms, with stable turnaround times and nearly full coverage of guest reviews.

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Overall Guest experience remained strong in October, marked by improved sentiment, solid service delivery and sustained engagement despite a slight decline in total review volume.

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