MONTHLY REPORT SEPTEMBER 2024

CONCLUSIONS

INSIGHTS - SEPTEMBER

Management Response Rate: The response rate remains high at 97.7% , with 809 out of 828 reviews addressed. Negative reviews had a 100% response rate, and the average response time was 3.0 days .

Review Volume: Reviews slightly decreased to 1,038 , with Tripadvisor maintaining a 99% response rate.

Sentiment: Positive sentiment rose to 89.4% ( +2.2% ), driven by Food & Drinks and Staff , though Establishment and Room received more negative feedback.

Global Review Index (GRI): GRI increased to 95.4% ( +0.3% ), reflecting overall positive performance.

Response Time: The average response time was 3.0 days , with faster handling of negative reviews at 2.4 days .

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