MONTHLY REPORT AUGUST 2025

CONCLUSIONS

GUEST SATISFACTION METRICS – AUGUST 2025

Guest Satisfaction Overall satisfaction remained high, with positive feedback continuing to dominate despite a modest dip in sentiment and review volume. Recurrent mentions of food quality, room conditions, and cleanliness were the main areas for improvement.

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Management Response Response performance stayed strong and above benchmark, with consistently high coverage across major platforms and a stable turnaround time.

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Overall Constance Hospitality sustained excellent guest perception and operational consistency, maintaining strong service standards even with slightly lower sentiment and fewer reviews during the low season.

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