MONTHLY REPORT AUGUST 2025

CONCLUSIONS

INSIGHTS

• Due to ongoing dataflow issues identified between Opera Cloud and NextGuest, all transactional communications remain on hold until further notice. We continue to work closely with stakeholders to resolve this integration challenge as swiftly as possible.

• Echo Privilege Club crossed the 13k members mark in August 2025.

Looking ahead:

• After 10 years with NextGuest, we are excited to announce that we will be transitioning to a new and enhanced CRM and Loyalty Platform for Constance Hotels & Resorts in the coming months.

• This upgraded system will offer expanded functionality, along with redesigned templates and customer journeys to better support our evolving needs.

• A comprehensive review of C- Resorts’ Digital Guest Journey will focus on increasing automated and personalized communications, and on refining the omnichannel guest experience.

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