MONTHLY REPORT JULY 2024

CONCLUSIONS

INSIGHTS - JULY

Management Response Rate: The management response rate remains strong, with 99.1% of respondable reviews addressed, totaling 853 out of 860 reviews. This reflects a continued commitment to promptly addressing guest feedback. Review Volume: The volume of reviews remains steady, with contributions from major platforms such as Booking.com, TripAdvisor, and Google. Overall Sentiment: Sentiment remains highly positive, with 87.2% of reviews being favorable, indicating sustained guest satisfaction. Global Review Index: The Global Review Index remains impressively high at 95.1%, showing consistent excellence in guest satisfaction. Response Times: Response times have maintained their efficiency, particularly on key platforms like Booking.com and TripAdvisor, ensuring that guest feedback is promptly and effectively managed.

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