MONTHLY REPORT JULY 2025

CONCLUSIONS

GUEST SATISFACTION METRICS – JULY 2025

Guest satisfaction remained strong with a Global Review Index of 95.9%, supported by a higher sentiment score. Positive feedback continued to dominate, while recurring mentions of room conditions, food quality, and cleanliness weighed slightly on perception.

Management response performance stayed high at 94.9%, though slightly below target. Average response time was stable at 3.4 days, with consistently strong responsiveness across key platforms.

Overall, Constance Hospitality sustained excellent guest perception, with improved sentiment offsetting lower review volumes. Continued focus on operational consistency remains essential during the low season.

19