MONTHLY REPORT JULY 2025

CONCLUSIONS

INSIGHTS

• Due to ongoing dataflow issues identified between Opera Cloud and NextGuest, all transactional communications remain on hold until further notice. We continue to work closely with stakeholders to resolve this integration challenge as swiftly as possible.

• Thanks to the ongoing efforts for Echo Privilege Club enrollments, we we able to enroll over 2000 new members in the month of July.

Looking ahead:

• A f ter 10 years with NextGuest, we are excited to announce that we will be transitioning to a new and enhanced CRM and Loyalty Platform in the coming months.

• This upgraded system will offer expanded functionality, along with redesigned templates and customer journeys to better support our evolving needs.

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